Service Delivery Manager

Maguire•Sioux Falls, SD

9h•Hybrid

About The Position

For over 100 years, Maguire has been an industry leader in the fabrication, construction, and maintenance of water storage tanks and elevated water towers. The Service Delivery Manager in Maguire’s tank maintenance division will oversee entire water tower inspection, cleanings and miscellaneous services, from scheduling, to service performance to final inspection.

Requirements

Bachelor’s Degree (BA or BS) from an accredited four-year college or university preferred.
Minimum of five years of experience; or equivalent combination of education and experience.
Ability to read and interpret documents such as construction bid specifications, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instruction furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Working knowledge of all job specific operating procedures.
Extremely quality conscious and detail oriented.
Accept responsibility and account for own actions.
Ability to work independently with minimal supervision.
Ability to build solid relationships with internal and external customers.
Dependable and trustworthy.
Basic computer skills.

Responsibilities

Leads an interdepartmental team to complete an assigned service on time, to specifications, and with accuracy and efficiency.
Outlines the tasks involved in the service and performs accordingly.
Conducts cost analysis, estimating expected costs for the service.
Prepares and implements a budget based on estimates.
Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
Addresses questions, concerns, and/or complaints throughout the service life cycle.
Acts as a liaison between company, customers, and vendors.
Communicates and collaborates with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems.
Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
Build relationships with potential customers and subcontractors.