Service Delivery Manager
About The Position
Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) to manage the daily completion of routes by motivating and directing team members, as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures. Safety-Kleen, a subsidiary of Clean Harbors, is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Requirements
- Leadership experience
- Intermediate computer skills
- Excellent customer service skills
- Excellent organization and attention to detail
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Ability to travel overnight as needed
Nice To Haves
- Previous route driver experience
- Previous dispatch/logistics experience
Responsibilities
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Train, develop, and manage sales and service route drivers
- Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
- Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
- Fulfill duties of route driver when s/he is absent
- Provide field coaching and sales training to route drivers
- Meet with customers periodically to discuss needs
- Increase sales portfolio by identifying opportunities
- Schedule services to prevent and resolve route issues and complaints
- Ensure completion and organization of all mandated paperwork and files.
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Perform other duties as assigned
Benefits
- Health benefits coverage after 30 days of full-time employment
- 401K with Company match
- Employee Stock Purchase Plan
- Company paid training
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
