LCS - Service Delivery Manager

United Data Technologies•Miramar, TN

4d•Remote

About The Position

UDT is a national technology solutions provider that modernizes, connects, secures, and manages technology environments for commercial enterprises, state and local governments, and educational institutions. The trusted advisor to many of the nation’s top K-12 school districts and corporate leaders across a spectrum of industries including hospitality, health care, financial services and more – UDT offers one of the most robust suite of customizable, end-to-end technology solutions in the industry. With a portfolio that spans IT managed services, endpoint lifecycle solutions, cybersecurity, networking, computing, cloud, connectivity, and voice services, UDT helps clients align technology with their most important business priorities – empowering insight-driven IT strategies that accelerate innovation, streamline costs, and reduce risk. Founded in 1995 and headquartered in Miramar, Florida, UDT has more than 400 professionals nationwide and growing operational facilities in Florida, Tennessee, Texas, and South Carolina. For more information, visit udtonline.com. This is a full-time position - MUST BE LOCATED in Florida, North Carolina, South Carolina, Georgia, Virginia, Arkansas, Tennessee, Texas. Lifecycle Service Delivery Manager The Lifecycle Services Delivery Manager (LDM) is responsible for ensuring high-quality, consistent, and predictable delivery of UDT’s Lifecycle Services for assigned customer accounts. Acting as the operational owner, the LDM serves as the primary liaison between Sales, Customer Advocacy, Engineering, Production, and Operations to ensure customer requirements are accurately captured, executed, and continuously improved throughout the customer lifecycle. This role blends service coordination, delivery management, communication excellence, and problem-solving to ensure customers receive an exceptional service experience. Across levels. The scope increases from supporting transactional accounts to leading complex, strategic customers and driving operational excellence across teams.

Requirements

Associate LDM: 1–3 years in operations, project coordination, customer support, or service delivery.
LDM: 4-7years in service delivery, project management, or account/program management.
Senior LDM: 7+ years managing complex accounts or large-scale delivery programs.
Strong organizational skills with meticulous attention to detail.
Effective written and verbal communication with both internal teams and customer stakeholders.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Experience using CRM, ticketing, or service management tools.
Proven ability to collaborate across cross-functional teams.
Analytical mindset with the ability to identify trends and recommend improvements.
Bachelor’s degree or equivalent professional experience in Business, Technology, Operations, or related fields.
Experience in Lifecycle Services, device deployment programs, managed services, or education/commercial technology sectors.

Nice To Haves

Project management or IT service management familiarity (PMP, ITIL, etc.) a plus.

Responsibilities

Serve as the operational point of contact for assigned accounts, ensuring all delivery activities are executed accurately and on time.
Align with Sales and Customer Advocacy to confirm customer requirements, documentation, and expectations.
Participate in customer meetings, QBRs, and internal reviews as the delivery representative.
Partner with Customer Advocacy to ensure new customers and programs have a smooth, well-coordinated onboarding experience.
Validate onboarding deliverables, documentation, and readiness across internal teams.
Coordinate with engineering, logistics, production, and operations teams to ensure delivery continuity and resolve execution challenges.
Track milestones, dependencies, risks, and issues, ensuring timely updates to internal and external stakeholders.
Maintain accurate CRM and reporting records for account status, commitments, and performance metrics.
Monitor ongoing service quality and drive corrective actions to address recurring issues.
Manage communication and alignment during escalations, ensuring customer visibility and internal accountability.
At senior levels, lead complex issue resolution and guide cross-functional teams through corrective action planning.
Identify opportunities to enhance operational efficiency, improve service quality, and increase customer satisfaction.
Document best practices, contribute to templates, runbooks, and dashboards.
Senior LDMs may lead or co-lead continuous improvement initiatives across LCS.
Oversee delivery for strategic, large-scale, or multi-solution customer programs.
Partner with leadership to shape delivery strategy, solution enhancements, and operational improvements based on customer insights.