Service Delivery Manager, Workplace Resources

Cisco•San Jose, CA

5d•$137,200 - $185,700•Onsite

About The Position

Workplace Resources (WPR) is looking for a dynamic Service Delivery Manager (Technical Services) for the Americas West Portfolio. This role would be based and report out of our San Jose campus. The ideal candidate will bring a strong background in technical facilities, engineering, or technical project management, with experience leading complex technical services and driving operational excellence. This is an exciting opportunity for an experienced technical leader looking to take the next step in their career.

Requirements

Bachelors in an engineering discipline, plus 5-10 years of facility management or related proven experience
Proven experience leading facilities service delivery and performance management, including managing operational performance, SLAs/KPIs, risk, and service outcomes across complex environments.
Strong technical knowledge of building systems and critical infrastructure, with the ability to understand and translate complex technical concepts for senior leaders and cross-functional teams.
Demonstrated program/project management experience, including developing business requirements, building business cases, driving stakeholder alignment, and delivering complex initiatives from planning through implementation.
Competent in financial analysis, budget management and modelling, large scale asset capital planning and feasibility studies.

Nice To Haves

Experience managing large, complex, multi-site facilities portfolios.
Experience in 24x7 data centers, R&D labs, network labs, or other critical infrastructure environments.
Knowledge of MEP systems, HVAC, BMS/building controls, asset maintenance, and critical infrastructure.
Experience with asset management, procurement, lifecycle management, equipment costing, and total cost of ownership.
Experience with environmental compliance, sustainability, and renewable energy programs.
Experience developing and executing asset management and procurement strategies.
Professional certifications in engineering, facilities management, project/program management, or related disciplines.

Responsibilities

Govern an FM Contract which ensures all Americas West locations have a maintenance, life cycle management strategy & engineering plan for technical assets (HVAC, Building Management Systems, etc.)
Partner with the worldwide team, and local leaders to deploy existing Cisco policies and procedures using your industry expertise and knowledge, ensuring owned and leased workplaces are safe & functional.
Establish business relationships to better align current services today and ensure complete support of the business units as they constantly evolve and innovate.
Deliver FM Hard services via outsourced Service Providers including: Contractual execution against existing critical metrics and SLAs
Strategic Asset Opex & CAPEX Investment Plans, including due diligence, developing multi-year programs, prioritize work into projects, present/align the plan for the project teams to deliver.
Driving continuous improvements in service levels, operating costs, energy & sustainability, quality and safety.
Monitoring and Reporting on significant events impacting business operations.
Budget & Spend Management, and prioritizing needs. Contract Variations, Work Order & Financial Approvals.
Owning Business Continuity plans associated to FM Hard Services

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses
performance-based incentive pay