Service Delivery Lead â€“ FIS Partnership

T. Rowe Price•Owings Mills, MD

7d•Hybrid

About The Position

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity. Join us for the opportunity to grow and make a difference in ways that matter to you. Role Summary The Service Delivery Lead role is a critical role supporting the effectiveness of the RPS and FIS Partnership. This role is aligned to our multi-year product and technology roadmap that focuses on digital plan sponsor and participant experiences. This role will help ensure FIS accountability to the plan, assist with program management of the plan across internal and external stakeholders, and drive planning and governance of budget and the comprehensive plan. This role works closely with RPS Product and Client Experience, as well as RPS Data and RPS Client Services from planning through execution and go-to-market communication with our clients. This role will help lead and facilitate several governing forums with FIS and inter-dependently with peer roles working on additional FIS related program areas.

Requirements

Bachelor's degree or the equivalent combination of education and relevant experience AND 8+ years of total relevant work experience

Nice To Haves

Knowledge/experience of either: Operations, Product/Tech development, RPS business, Vendor Management, or Business Management
Desire to drive strategy, results and accountability across internal and external stakeholders
Experience managing large scale programs and navigating/influence broadly

Responsibilities

Program management of product roadmap and transformation plan with FIS.
Aligns client and business needs, market and competitive insights, with digital and client experience capabilities to address.
Manages overall status, risk/issues, dependencies within TRP and jointly with FIS program managers.
Builds consultative partnerships with business lead partners and FIS to identify opportunities to improve delivery and quality of product capabilities.
Leads and facilitates change through others.
Leads and facilitates governance forums both within TRP and jointly with FIS.
Aligns delivery plans to contractual requirements, manages change controls, approves payments aligned to budget and oversees SLAs and other performance metrics.
Supports the development of annual product roadmap and ongoing transformation strategy.
Engages with RPS Client Services in support of go-to-market messaging for new product and experience release and readiness plans.

Benefits

Competitive compensation
Annual bonus eligibility
A generous retirement plan
Hybrid work schedule
Health and wellness benefits, including online therapy
Paid time off for vacation, illness, medical appointments, and volunteering days
Family care resources, including fertility and adoption benefits
Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
Flexible and remote work opportunities
Health care benefits (medical, dental, vision)
Tuition assistance
Wellness programs (fitness reimbursement, Employee Assistance Program)