Service Delivery Engineer
About The Position
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Job Summary Be the face of Tetra Pak. Deliver excellence where it matters most. As a Service Engineer, you’ll lead the charge in delivering high-quality service to our customers. From troubleshooting complex issues to training operators and supporting contract performance, you’ll play a key role in ensuring our equipment—and our customer relationships—run smoothly. As a part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers’ facilities. As someone who prides themselves on getting to the root of the problem, you’ll be part of the mission to keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry. That’s why keeping it maintained to its optimum performance is a huge priority, not only for us but for our customers and the communities they serve. This is your opportunity to build a meaningful career while helping us make an impact to be proud of —food, people, and the planet. Tetra Pak is not able to consider applicants who require international relocation to the United States. Visa sponsorship and relocation assistance are not available for this position.
Requirements
- Up to three years of experience in maintenance, service, or installation positions.
- Educational background in industrial systems, automation, or process engineering.
- Solid understanding of mechanical, electrical, and automation systems.
- Willingness and ability to travel up to 90% of the time.
- Intermediate proficiency in English, both written and verbal.
- A proactive attitude with a strong commitment to customer service.
Responsibilities
- Travel to customer sites to: Perform preventive and corrective maintenance, troubleshooting, and installations
- Analyze technical issues and escalate when needed using standard operating processes
- Train customer operators and support production efficiency
- Monitor service contracts and contribute to business development
- Ensure compliance with safety, food quality, and reporting standards
- Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
- Maintain a clean, safe work environment
- Follow all safety protocols in accordance to OHS and Tetra Pak safety regulations and promote a safe working culture in the team
Benefits
- 401k company match
- paid time off
- paid holidays
- health, dental, vision, life and disability insurance
- paid parental leave
- company credit card
- flexible working arrangements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
