Service Delivery Engineer

TT Electronics plc•Olathe, KS

9d•Onsite

About The Position

The Service Delivery Engineer supports day-to-day IT service delivery for the Kansas site while also providing remote support to virtual teams as part of a global IT organization. The Service Delivery Engineer helps employees resolve technology issues, supports local IT systems, infrastructure, and end-user technology, and follows established IT processes to deliver reliable, customer-focused support.

Requirements

Provides responsive, customer-focused IT support.
Troubleshoots hardware, software, network, and system issues.
Solves problems using sound judgment and practical solutions.
Communicates effectively with technical and non-technical users.
Collaborates with local, regional, and global IT teams.
Prioritizes work and manages multiple support requests.
Takes ownership and follows through on commitments.
Adapts to changing technologies and business needs.
Maintains accurate documentation and IT asset records.
Pursues continuous learning and process improvement.
Performs the essential functions of the position, with or without reasonable accommodation (ADA).
Must be a U.S. person within the meaning of ITAR (U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee).

Nice To Haves

Associate degree in Information Technology, Information Systems, or related field; equivalent experience may be considered.
Two years of experience in IT support, help desk, desktop support, or a similar technical support role preferred.
Experience supporting Microsoft Windows, Microsoft 365, Teams, and Active Directory.
Working knowledge of desktop hardware, networking, server, and storage technologies.
Experience with Windows Server, Nutanix, backup solutions (e.g., HYCU or Backup Exec), VoIP, conferencing technologies, and ITIL service management principles preferred.
Strong troubleshooting, customer service, communication, and organizational skills.
Ability to manage multiple priorities while delivering responsive customer support.

Responsibilities

Serve as the primary local IT contact for day-to-day support needs, including incidents, service requests, and routine changes.
Work with regional, global, and virtual IT teams to troubleshoot issues, manage escalations, and support timely ticket resolution.
Support local IT systems and equipment, including servers, storage, telecommunications, networking, end-user devices, and meeting room technology.
Assist with backup checks and ensure backup media is handled and stored according to company policy.
Monitor system alerts and service portals, document issues, and escalate when needed.
Provide user support and basic guidance for approved applications, hardware, and IT services.
Maintain accurate asset records, support notes, and local IT documentation.
Create and maintain user accounts, permissions, and access controls according to Group IT standards.
Support Microsoft Windows, Microsoft 365, Teams, and related collaboration tools.
Follow Group IT policies, security requirements, audit standards, and established support processes.
Support onsite IT budgeting and expense tracking as needed.
Take part in IT Projects, technology/system enhancements, and upgrades when required.
Other duties as required and/or assigned.