Service Delivery Engineer II

ITPartners+•Mendota Heights, MN

1d•Hybrid

About The Position

ITPartners+ is looking for a Service Delivery Engineer II to work with our existing and potential partners on front-line IT issues. ITPartners+ is an IT Managed Services Provider experiencing rapid growth and is a multiple winner of the Best and Brightest Companies to Work For. The Service Delivery Engineer II will be responsible for the first level of support for our partners, acting as the face of the company. The role requires prompt, professional, and accurate service to ensure partner satisfaction.

Requirements

5+ years in a help desk or equivalent role
Basic networking, server and hardware knowledge
Excellent written and spoken communication skills
Patience to deal with difficult people and situations (both onsite and via phone)
Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments
Motivated to learn and adapt to areas you may be unfamiliar with

Nice To Haves

Associate degree in Computer Science or related field
Experience with remote monitoring and ticketing software
COMPTIA A+ and Network+ Certifications

Responsibilities

Provide basic to mid-level IT tech support to our partners via onsite and remote means
Engineer long-term solutions
Monitor the progress of tickets and key partner support metrics
Thoroughly document issues and resolutions and communicate with the team
Setup hardware for installation and perform onsite deployments
Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
Work with vendors to resolve partner issues
Adapt to changing and varied workflow
Use your knowledge and expertise to continually improve processes and partner support