Service Delivery Coordinator
About The Position
At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point of contact for service issues being reported by our customers. This role will support FORTÉ Customers and will be a member of the ProSupport Services team. This person will be responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management. It will support the Service Contracts sold by the branch and MS Practice to achieve our business revenue, gross profit (GP) and profitability objectives.
Requirements
- Ability to understand ITSM/ITIL definitions, operations and methodologies.
- Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage.
Nice To Haves
- CTS certification is preferred.
Responsibilities
- Incident Management
- Service Requests
- Ticket Ownership
- Reporting
- Events
- Problem Management
Benefits
- Healthcare, vision & dental coverage to keep you and your family well
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
- Employer-paid life and disability insurance for added peace of mind
- 401(k) with company match to invest in your future
- Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
- Tuition reimbursement and ongoing learning opportunities to support your growth
- Employer-paid employee assistance program to care for your physical, mental, and financial health
- Paid time off that helps you truly disconnect
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
