Coordinator, Service Delivery

ESQUIRE DEPOSITION SOLUTIONS LLC•Cleveland, OH

10d•$18 - $23•Onsite

About The Position

As a Coordinator, Service Delivery, you are the voice, face, and operational engine of the client journey. Whether it’s managing scheduling requests, greeting guests, or ensuring technology runs smoothly, you’ll play a pivotal role in delivering service excellence and creating clients for life.

Requirements

High emotional intelligence, strong verbal and written communication, organization, and multitasking under pressure
Previous experience in a customer service-focused role; legal or scheduling experience is a plus
Comfortable using Microsoft Office Suite and open to learning Esquire’s internal platforms; experience with NetSuite a plus
High school diploma or GED equivalent
Proactive, empathetic, dependable, and detail-oriented with a passion for excellence

Nice To Haves

legal or scheduling experience
experience with NetSuite

Responsibilities

Handle incoming client calls and respond to service tickets with urgency and professionalism
Manage scheduling, confirmations, and client care requests via EsquireConnect and internal systems
Respond to client emails in a timely, proactive manner to exceed expectations
Welcome and support clients in-office, ensuring a polished and professional experience
Coordinate technology setup and provide client/reporter support for Zoom, Webex, eLitigate, Remote Reporter, and other platforms
Monitor and maintain office environment, including refreshments, cleanliness, and tech readiness
Assist with exhibit coordination, including document scanning, copying, and retrieval
Coordinate with building management or maintenance as needed
Partner across teams to resolve client issues and ensure job success
Meet productivity, accuracy, and quality objectives while maintaining attention to detail
Follow all standard operating procedures and contribute to continuous improvement