Service Delivery Coordinator

Iron Mountain•Front Royal, VA

2d•$71,300•Remote

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Elevate Your Career at Iron Mountain As a Service Delivery Coordinator, you'll play a vital role in supporting a high-value client and ensuring a high-touch client experience. In this role, you will oversee the redeployment and lifecycle management of IT assets, support short-term project execution, and coordinate internal and external logistics across a large-scale, multi-site operation. You’ll be key in managing asset returns, processing, and redeployment, while ensuring tight coordination with internal processing centers and client stakeholders. A significant part of your responsibility will be directing logistical traffic and managing the movement of assets across a large network of sites.

Requirements

2+ years of program or project management experience
Strong understanding of internal logistics, IT asset management, and customer-facing project coordination
Ability to manage multiple workstreams and triage asset requests from stakeholders who may require specific device counts or configurations
Detail-oriented with strong organizational and multitasking skills
Excellent verbal and written communication, with comfort communicating at both operational and executive levels
Proven ability to self-manage, make decisions independently, and drive execution without close oversight
Proactive, solutions-focused, and calm under pressure

Responsibilities

Client interface for customer service handling of Inventory Control and Asset Decommissioning; including destruction and applicable security requirements.
Manage Asset tracking and reporting for the Life-cycle management of assets, including decommission and destruction, and security certification attainment.
Manage third party vendors for warranty management and process improvement associated with asset disposal; including Client Revenue Share Process.
Client interface for project management of new bank sites: including asset tracking and deployment, along with management of third party vendors.
Create and provide Statement of Work summary for building closures, restacks and consolidations.
Facilitate weekly meeting with client to review Documentation and Change Management.
Assist client with process improvement associated with shipping, resulting in reduction of shipping costs, and increased asset control.
Weekly meeting with Project Manager and client regarding new install schedule, documenting actions, owners, and timelines.
Management of monthly client invoicing and third party vendor management.
Monthly client project reporting relating to costs associated with asset deployment and decommissioning.
Conduct monthly Customer Satisfaction survey, with focus on results associated with delivery improvements.
Initiate and oversee client onsite visits and physical audits of Client Supply Product, IT Asset Disposition/Disposal: including documented actions, timelines, and owners, for client approval.