Responsible for ensuring that participants receive high-quality, person-centered care in their homes and communities. They assess participant needs, develop and update individualized care plans, and coordinate a range of services including medical care, home support, transportation, and social activities. Acting as a liaison between participants, families, caregivers, and the interdisciplinary team, they manage schedules, address service issues, and advocate for participant preferences. The role also involves maintaining accurate records, ensuring regulatory compliance, and supporting quality improvement initiatives. Strong organizational, communication, and multitasking skills are essential, as well as experience in care coordination, nursing, social work, or related fields.