Service Delivery Coordinator (Onsite) (8am-5pm)

Iron Mountain•Front Royal, VA

10d•$68,400 - $85,500•Onsite

About The Position

At Iron Mountain, we are seeking committed individuals to join our team and contribute to our mission of providing expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with over 225,000 customers globally to preserve their artifacts, optimize their inventory, and protect their data privacy through innovative and socially responsible methods. This role is part of our Asset Lifecycle Management (ALM) business, which focuses on the deployment, management, decommissioning, and disposition of technology assets like hard drives, servers, laptops, and network devices, ensuring data safeguarding and sustainable recycling or repurposing. As a Service Delivery Coordinator, you will play a crucial role in supporting a high-value client and ensuring a superior client experience. Your responsibilities will include overseeing the redeployment and lifecycle management of IT assets, supporting short-term project execution, and coordinating internal and external logistics across a large-scale, multi-site operation. You will be instrumental in managing asset returns, processing, and redeployment, maintaining close coordination with internal processing centers and client stakeholders. A key aspect of this role involves directing logistical traffic and managing asset movement across a wide network of sites.

Requirements

2+ years of program or project management experience
Strong understanding of internal logistics, IT asset management, and customer-facing project coordination.
Ability to manage multiple workstreams and triage asset requests from stakeholders who may require specific device counts or configurations.
Detail-oriented with strong organizational and multitasking skills.
Excellent verbal and written communication, with comfort communicating at both operational and executive levels.
Proven ability to self-manage, make decisions independently, and drive execution without close oversight.
Proactive, solutions-focused, and calm under pressure.

Responsibilities

Client interface for customer service handling of Inventory Control and Asset Decommissioning; including destruction and applicable security requirements.
Manage Asset tracking and reporting for the Life-cycle management of assets, including decommission and destruction, and security certification attainment.
Manage third party vendors for warranty management and process improvement associated with asset disposal; including Client Revenue Share Process.
Client interface for project management of new bank sites: including asset tracking and deployment, along with management of third party vendors.
Create and provide Statement of Work summary for building closures, restacks and consolidations.
Facilitate weekly meeting with client to review Documentation and Change Management.
Assist client with process improvement associated with shipping, resulting in reduction of shipping costs, and increased asset control.
Weekly meeting with Project Manager and client regarding new install schedule, documenting actions, owners, and timelines.
Management of monthly client invoicing and third party vendor management.
Monthly client project reporting relating to costs associated with asset deployment and decommissioning.
Conduct monthly Customer Satisfaction survey, with focus on results associated with delivery improvements.
Initiate and oversee client onsite visits and physical audits of Client Supply Product, IT Asset Disposition/Disposal: including documented actions, timelines, and owners, for client approval.