Service Delivery Coordinator
About The Position
Pavlov Media is seeking a proactive and solutions-oriented Service Delivery Coordinator to join our team. This key role is essential to maintaining strong customer relationships, ensuring satisfaction, and resolving service-related issues with efficiency and care. As the primary point of contact for customers you will represent the face of Pavlov Media delivering exceptional support, managing fiber installation schedules, and coordinating closely with contractors. While this is not a sales position, it plays a strategic role in customer success by ensuring seamless service delivery and execution.
Requirements
- Exceptional Communication Skills:Able to communicate clearly and professionally with customers, contractors, and internal teams
- Strong Organizational Abilities:Comfortable managing multiple schedules, priorities, and deadlines with accuracy
- Problem-Solving Mindset:Proactive, resourceful, and able to think critically under pressure
- Customer-First Mentality:Committed to providing a smooth and positive experience for all customers
- Adaptability:Comfortable working in a dynamic environment with changing priorities
- Technical Aptitude:Basic understanding of fiber networks, telecom, or utility service delivery is a plus
- Team Collaboration:Works well across departments and with external partners to maintain service excellence
- Professionalism and Accountability:Reliable, trustworthy, and takes pride in high-quality execution
Nice To Haves
- Experience in service coordination, customer support, dispatching, or project coordination
- Familiarity with scheduling platforms, ERP systems, or ticketing software
- Background in telecommunications, construction coordination, or a similar service-driven industry
Responsibilities
- Serve as the main liaison between customers and contractors for fiber-related service needs
- Schedule and coordinate fiber installations, maintenance, and burials
- Proactively monitor and manage service delivery timelines to ensure customer satisfaction
- Address and resolve service-related issues quickly and effectively
- Maintain detailed records of service activities and customer interactions
- Collaborate with internal departments to ensure a smooth customer experience
- Report daily to Pavlov Media’s corporate headquarters
- Feedback Collection: Gather and report customer feedback to help improve services and products.
Benefits
- 15 company paid holidays
- 3 weeks PTO
- Medical, Dental, Vision starting day one
- 401K with company match
- Health and Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational and professional reimbursement
- Short- and long-term disability benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
