Service Delivery Coordinator

Connecticut Water Service, Inc.•Bucksport, ME

34d•Onsite

About The Position

The Service Delivery Coordinator provides excellent service to our customers, shareholders and employees by successfully performing and assisting management with all functions necessary to ensure the safe and efficient operation of the public water system. Duties include either directly or by directing the work of others installation, maintenance, repair, relocation, retirement, testing and operations of the water distribution system, water treatment facilities and related structures. The Service Delivery Coordinator works and trains with and/or under the supervision of the Superintendent and Foreman with a focus on supporting all areas of Service Delivery and acquiring the necessary skills to take on leadership responsibilities in Service Delivery.

Requirements

High School Diploma required
Driver’s License required
Commercial Driver’s License, CDL A preferred
Must be able to obtain Water Distribution III certification within a reasonable amount of time
Must be able to obtain Water Treatment Level IV certification within a reasonable amount of time
Must have Water Distribution skillset
Must have Hydraulic Modeling and Design skillset
Must have Water quality skillset
Must have Respirator use skillset requirement
Must have great Communication skills
Regulations and Compliance with thorough knowledge of Company rules and regulations required
Ability to work standby rotation required
Must have high proficiency with General Office Software

Nice To Haves

5 – 7 years’ experience preferred

Responsibilities

Assists the Foreman in leading the activities of the Service Delivery Teams including but not limited to, scheduling, coordinating resources, and monitoring performance to establish and meet Company and Region Field Service initiatives and goals.
Effectively communicates with the teams and leadership to ensure team members are demonstrating Company values and their work is contributing to Company goals. The Service Delivery Coordinator will also be responsible for assisting the Forman in the training and development of team members to ensure the team has the skills required to perform the work.
Either directly, or as a backup to the Forman and Superintendent, performs all administrative functions required to successfully maintain proper record keeping of all water system assets and attributes. This position will be responsible for maintaining in depth knowledge of and expertise in the technology required for the successful operation of the water systems in the region. This will also include training others on the use of technology.
Either directly or by leading the work of others operates and maintains equipment and vehicles; i.e., trucks, digging and trenching equipment, pavement and rock breakers, tampers, pumps, compressors, and such other equipment as the Company may have or acquire for the purpose of system construction or maintenance.
Either directly or by leading the work of others installs, maintains, and repairs pipe, hydrants, service lines, manholes and related valves, fittings and appurtenances.
Either directly or by leading the work of others installs meters, reads meters, and transfers meter reads to the home office.
Either directly or by leading the work of others performs field customer service work.
Either directly or by leading the work of others assist in the maintenance and operation of all of all water system treatment plants, wells, pump stations, tanks and control valves including systems operated under contract in their assigned area. They will help ensure the delivery of high quality water by inspecting, testing, adjusting, and repairing pumps, meters, gauges, control valves, generators, chemical feeders, filters, recorders, and other related equipment.
Demonstrates the proper regard for the use of time and equipment, and an awareness of the responsibility to safeguard the water supply and prevent pollution of area surface water.
The Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
Performs other duties as assigned.