Service Delivery Consultant, Network & Security

Aqueduct Technologies Inc. • Canton, MA

3d

About The Position

Aqueduct Technologies is seeking a Service Delivery Consultant to join our Professional Services team. The Service Delivery Consultant is a hands-on, customer-facing technical engineering role within Aqueduct’s Professional Services team. In this role, you’ll own the successful implementation of scoped customer projects, contribute to solution design, and deliver high-quality technical outcomes across a range of technologies.
Service Delivery Consultants are the front line of our delivery team: capable of owning smaller projects end-to-end, contributing to team outcomes on larger engagements, and supporting junior engineers through practical mentorship and escalation. This role sits between Junior Consultant and Senior Consultant, balancing strong technical execution with growing ownership and accountability.

Requirements

• Experience: 2–4 years of hands-on experience in IT delivery roles such as consulting, professional services, manages services, internal IT teams, or systems administration. Consulting experience is preferred but not required for candidates with the right technical depth and mindset.
• Technical Foundation: Working knowledge of core infrastructure, networking, security, cloud, or data platforms within your practice area.
• Execution Discipline: Ability to follow SOPs, manage maintenance windows, coordinate tasks, and deliver consistent, high-quality outcomes.
• Documentation & Communication: Strong written and verbal communication skills, with the ability to produce clear technical documentation and work effectively with customers, PMs, and peers.
• Troubleshooting Mindset: Structured approach to problem-solving and the judgment to escalate when appropriate.
• Growth Orientation: Curiosity, adaptability, and a strong interest in continuous learning and professional development.
• Certifications: Relevant associate-level certifications are preferred, but an aptitude for learning technology and a commitment to ongoing professional development are essential.

Nice To Haves

• Cisco CCNA
• Net+/Sec+/CWNA
• Fortinet FCA

Responsibilities

• Technical Delivery: Own the implementation of scoped project and service work, delivering secure, reliable, and well-documented solutions aligned to approved designs and statements of work.
• Project Ownership: Independently lead smaller projects while collaborating with Project Managers and peers to manage dependencies and milestones as part of a project team.
• Solution Contribution: Produce first-pass designs and implementation approaches for smaller engagements; execute larger designs created by Senior Consultants or Architects with minimal guidance.
• Troubleshooting & Escalation: Troubleshoot technologies within your scope, handle initial escalation from Junior Consultants, and escalate appropriately and timely per established SOPs.
• Documentation & Quality: Create and maintain delivery artifacts including Design and Implementation plans, diagrams, validation evidence, as-builts, and handoff documentation.
• Customer Interaction: Communicate clearly and professionally with customers throughout delivery, setting expectations and addressing questions within scope.
• Mentorship & Team Support: Provide day-to-day guidance to Junior Consultants and collaborate with peers to share knowledge and seek guidance.
• Continuous Improvement: Follow delivery standards and established methodologies and SOPs while contributing feedback, lessons learned, and ideas to improve how we deliver services.
• Billable Focus: Maintain an average billable utilization target of 72–80%, balancing delivery with documentation, mentorship, and collaboration responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees