Service Delivery Associate (Mini)

SPS•Pittsburgh, PA

8d•Onsite

About The Position

The Service Delivery Associate (Mini) is responsible for the accurate and efficient processing of payments and documents received via mail. This role involves opening mail, operating scanning equipment, and performing other duties typical of a lockbox processing environment. The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to work effectively in a fast-paced setting. Additionally, the Service Delivery Associate (Mini) will be responsible for meeting production and quality standards set by the company.

Requirements

High school diploma or equivalent
Proficiency in operating scanning equipment and related software.
Strong attention to detail and accuracy.
Good organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent communication skills, both written and verbal.
Basic computer skills, including familiarity with Microsoft Office Suite.

Nice To Haves

Additional education or training in a related field is a plus.
Previous experience in a lockbox or payment processing environment is preferred.

Responsibilities

Open, sort, and distribute incoming mail according to predefined procedures.
Ensure all mail is processed promptly and accurately.
Operate scanning equipment to capture images of checks, payment coupons, and other documents.
Verify the quality and clarity of scanned images, making adjustments as necessary.
Conduct regular quality checks to ensure all items are processed correctly.
Report any issues or discrepancies to the supervisor promptly.
Adhere to company policies and procedures related to lockbox processing.
Maintain the confidentiality and security of all processed information.
Meet or exceed production and quality standards set by the company.
Continuously monitor and improve personal performance to achieve these standards.
Participate in training and development programs to enhance skills and knowledge.