Service Delivery Analyst

Broadridge•El Dorado Hills, CA

7d•$100,000 - $130,000•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is seeking a skilled project management professional to lead client-facing implementation and delivery projects from initiation through completion. In this role, you will coordinate cross-functional teams to deliver product and service solutions, including capital equipment, enterprise software, system integration, and consulting engagements. Success in this position requires strong project management capabilities, the ability to manage competing priorities, and a customer-focused approach to delivering technology-driven solutions that enhance client satisfaction. This role is hybrid, meaning you will assigned to one of our Broadridge locations and given the flexibility to work remotely 2-3 days per week.

Requirements

3-5 years of strong project management experience in client-facing implementation or delivery environments.
In-depth knowledge and experience within project management or a related discipline.
Solid technical background with the ability to manage complex technology-focused projects.
Specialized functional expertise typically gained through formal education and relevant work experience.
Experience working independently with minimal guidance and applying best practices to improve products or services.
Understanding of business processes, cross-functional collaboration, and how own area integrates with related teams.
Awareness of market trends, competitive landscape, and customer needs.

Responsibilities

Coordinate all phases of client-facing product or service projects from initiation through installation and completion.
Manage implementations involving capital equipment, enterprise software, system integration, or consulting engagements.
Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved.
Partner with cross-functional teams, including Sales, Systems Engineering, Product Development, and other stakeholders.
Support delivery of new or enhanced products and services with a focus on improving customer satisfaction through technology.
Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle.
Communicate project status, challenges, and sensitive information clearly to stakeholders.
May work on-site at client locations as needed.