Service Customer Project Manager

Schneider Electric•Nashville, TN

About The Position

The CSP Project Manager will be responsible for managing moderate to complex project orders within the Cloud Service Provider (CSP) segment, ensuring successful execution from initiation to closure. This role involves working closely with cross-functional teams to deliver solutions that meet customer efficiency, resiliency, and sustainability goals. The ideal candidate will have a strong understanding of project management principles, electrical power distribution, and a passion for leading teams in a dynamic environment. The Project Manager is accountable for managing moderate size and complexity project orders (customer, affiliate, recall, etc.), from start to finish, so that it is completed on time and within budget. This includes initiating, planning, executing, controlling, and closing of customer projects. Individual in this position confirms customer requirements, which includes drawings, specifications, job site requirements, bill of material alignment with specifications & clarify exceptions. Manages complete project process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and their use. Documentation, communication, and customer facing skills are critical to this position:

Requirements

Bachelor of Science in Engineering, Construction Management, Business or equivalent experience
At least 5-10 years of project management experience in DataCenters or a combination of field and project management experience involving construction management, electrical power distribution equipment (such as switchgear, UPS, building systems, etc.), or mechanical systems (HVAC, BMS, etc.).
In-depth understanding of subcontractor management, project financials, and risk mitigation
Technical knowledge of a variety of facility/ building systems or IT infrastructure systems, including but not limited to; medium voltage switchgear, diesel generators, UPS systems, power distribution equipment, fire/security, cooling, heating.
Experience leading a project team to achieve improved results, measured through increased customer satisfaction, increase project profitability.
Experience supervising a technical staff.
Excellent verbal and written communications skills.
Proficiency in MS Office programs: Word, Excel, Power Point, Outlook and Project

Nice To Haves

PMP preferred.
Smartsheets is a plus

Responsibilities

Ensure all Schneider Electric safety policies and requirements are met at any onsite project locations.
When requested, provide upfront sales support during project quotation and preparation phase to ensure specification compliance from an execution standpoint.
Takes ownership for validating the project’s statement of work and contract terms with the customer, including both technical and commercial elements, becomes lead contact for customer for balance of project order. (Project Initiation).
Develops a project schedule and communicates with the customer to ensure expectations are being met. Direct engagement with internal manufacturing facilities and third party vendors. (Project Planning).
Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, communication to all parties and exchange of technical requirements and project plan information. Coordination of all Schneider Electric onsite activities including subcontracting. (Project Executive)
Lead the monitor and control of the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration. (Monitor and Control Project Work)
Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation, start-up, and training support completion through review of internal system information, contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. (Project Close)
Compares/differentiates/propose alternate products/ value engineering.
Solves problems with customer interaction that results in positive feedback and improved relationship.
Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management.
Ensure each project is executed to meet or exceed the customer’s requirements while also ensuring the project is executed within the financial boundaries of cost and margin.
Communicate project risk (technical & financial) and mitigation plans once an issue is identified. Accurately predict the financial performance for revenue recognition to SLM to include original forecast, change orders and for cost forecasts based on incurred costs, and estimate to complete.
Utilize and offer improvements to the Project execution teams standard process, documentation, and tools.

Benefits

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

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