Project Manager – Customer Service Systems - 26-02732

NavitasPartners•Kings County, NY

3d•Hybrid

About The Position

We are seeking an experienced Project Manager to lead and coordinate multiple workstreams for a large-scale, customer-facing service management platform. This role will be responsible for overseeing project delivery, managing risks, coordinating releases, and ensuring alignment with business goals and stakeholder expectations. The ideal candidate will have strong experience managing complex IT projects in structured environments and will be comfortable working with cross-functional teams, leadership stakeholders, and external partners.

Requirements

Bachelor’s degree in Information Technology, Project Management, Public Administration, or related field
Minimum 8+ years of experience managing complex IT projects
Strong ability to break down large initiatives into manageable tasks and dependencies
Proven experience leading cross-functional teams with competing priorities
Excellent communication, presentation, and stakeholder management skills
Hands-on experience with Azure DevOps or similar project management tools
Strong understanding of risk management and mitigation strategies
Experience with Agile, Scrum, and/or Waterfall methodologies

Nice To Haves

Experience working in public sector or highly regulated environments (preferred)

Responsibilities

Oversee end-to-end project lifecycle from requirements gathering to deployment and ongoing support
Develop and maintain detailed project plans, schedules, and resource allocations
Manage multiple concurrent workstreams, ensuring timely and high-quality delivery
Identify risks, issues, and bottlenecks early and implement mitigation strategies
Coordinate with internal teams, external vendors, and stakeholders to ensure smooth execution
Facilitate regular stakeholder meetings and provide status updates to leadership
Support program intake, quarterly planning, and release management activities
Work closely with Product Managers to plan and deliver new features without compromising quality
Manage release coordination across environments , including resolving conflicts and dependencies
Follow change management processes to ensure successful production deployments
Coordinate and manage production outages , ensuring timely resolution
Act as the primary escalation point for project-related issues
Drive Agile delivery practices across multidisciplinary teams