Service Customer Experience Agent (BDC)

Doug Smith Subaru • American Fork, UT

3d • Onsite

About The Position

Service Customer Experience Agent (BDC) At Doug Smith Auto, we take pride in taking care of our customers and our team. As a Service BDC Agent, you’ll be the central communication hub for our Service Department—handling inbound and outbound calls, answering customer chats, scheduling service appointments, and answering basic questions to keep everything running smoothly.

Requirements

• People First: Charismatic, outgoing, and genuinely enjoys talking to people.
• Motivated & Reliable: A self-starter who brings good energy to work every day.
• Tech-Savvy Enough: Comfortable typing, navigating basic computer programs, and texting/emailing professionally.
• High school diploma (or equivalent), age 18+, with a valid driver’s license and a clean driving record.
• Ready to work full-time, including Saturdays (with a set day off during the week).

Nice To Haves

• No experience necessary; training provided.

Responsibilities

• Manage incoming and outgoing phone calls, text messages, and live website chats.
• Book service appointments accurately so our workshop stays efficient and customers get back on the road safely.
• Answer basic service questions, provide updates, and ensure every guest feels valued.
• Make outbound follow-up calls to remind customers about upcoming maintenance or check in on recent service.

Benefits

• Debt-Free College Degree Program (100% covered tuition)
• Medical, Dental, and Vision Insurance + Health Savings Account (HSA)
• 401(k) with Company Match + Life, AD&D, and Short-Term Disability Insurance
• Paid Time Off (after year one)
• Holiday Pay
• Employee discounts on vehicles, parts, and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED