Service Customer Care Representative

Crown Equipment Corporation • Pompano Beach, FL

1d • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative to join their team. This role involves processing incoming calls from customers and service technicians, dispatching technicians, and managing administrative tasks related to technician payroll, parts and service billing, and work order creation. The position also requires maintaining records and assisting other departments as needed. Crown Equipment Corporation operates with a vast global network, providing comprehensive material handling solutions and support services.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Legally authorized to work in the United States

Nice To Haves

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED