Service Costing Coordinator

The Hiller Companies, Inc.•Alsip, IL

1d•$24 - $36•Onsite

About The Position

The Service Costing Coordinator acts as a liaison between branch departments and Shared Branch Service team members to ensure proper job costing and documentation of work performed. The role ensures job costs are allocated appropriately and communicated to Hiller’s Shared Branch Service department for entry into Service Trade and billing through E1. This is an onsite position at the company’s office in Alsip, Illinois. The schedule includes an early start to every weekend, with some shortened lunch periods during the week.

Requirements

High school diploma or GED.
At least 2 years of business-to-business customer service experience.
Confident personality and ability to negotiate appropriately with external contacts, including clients and general contractors.
Excellent oral and written communication skills.
Proficient computer skills, including Microsoft Office, and a track record of learning and mastering new programs.
Strong record-keeping, analytical, time-management, and job-prioritization skills.
Strong organizational skills and attention to detail.
Demonstrated understanding of workflow processes, service operation metrics, and customer follow-up.

Nice To Haves

Some college.
Prior service department experience, ideally in life safety, security, or communications.
Prior experience with Service Trade or a similar system.
Working knowledge of JD Edwards E1 or another ERP.

Responsibilities

Cost technicians’ time and materials used for jobs.
Review and apply other job costs and ensure accurate allocation of revenue.
Verify that all purchase orders for jobs have been received and align with applied costs.
Review contract agreements to ensure costs comply with agreement terms.
Complete jobs in the system and close out calls promptly for invoicing.
Deliver quality customer service to support client satisfaction.
Relay information between management and sales to coordinate service and improve operations.
Support the Operations Cost Analyst with special projects and analysis as needed.
Support administration by providing customer jurisdictional authorities with work documentation as needed.
Follow SOP guidelines to ensure compliance with approved standards and practices.
Create and maintain accurate documentation of job processes.
Perform other duties as assigned.

Benefits

Competitive compensation, including pay advancement opportunities for industry certifications and continuing education.
Comprehensive health, dental, and vision insurance.
Retirement plans.
Company-paid and voluntary life insurance.
Company-paid short-term disability and voluntary long-term disability.
Critical illness and accident insurance.
Paid time off.
Company-provided training, tools, and equipment.
$150 annual boot allowance for employees required to wear safety boots.
Career advancement potential within a growing company.