Service Coordinator

Kinetico Incorporated

11d • Onsite

About The Position

The Service Coordinator answers calls and emails from customers, schedules product installation and service calls, proactively performs outreach to customers to inform of additional product sales and service offerings, solicits sales and administers the customer account.

Requirements

• High School Diploma is required
• 3-5 years’ experience working in a customer service-oriented role.
• Must be professional, show initiative, multi-task, and work in a fast-paced environment.
• Must have a strong work ethic, be self-motivated, goal oriented, and have above average organizational and time management skills.
• Must be able to prioritize and be flexible to change priorities as needed.
• Must have a proven “customer-centric” focus; understand customer service, and the value of creating a positive experience for the customer.
• Must be comfortable making cold calls to customers and developing leads.
• Must have strong interpersonal, written, grammar, and verbal communication skills.
• Must have experience with Microsoft Office Suite, including proficient abilities with Word and Excel.
• Must be dependable and have integrity.
• Must have knowledge of business, administrative, and clerical procedures, and systems.

Nice To Haves

• an associate degree is preferred.
• Experience with Salesforce preferred.

Responsibilities

• Schedules product installations and service calls. Ensures documentation provided to the Service Technician is complete with all information necessary to service the customer.
• Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures.
• Contacts current customers by phone or in writing to offer ancillary services such as filter changes, resin changes, or salt sales and prepares out of warranty letters to solicit interest in product or service upgrades.
• Logs calls and email conversations with customers into CRM and performs to various metrics.
• Maintains product installation and warranty information within the applicable database.
• Performs counter sales and assists customers with the purchase of products sold in the retail store.
• Performs workorder completion after confirming pricing and sales information.
• Provides back-up support as needed to other in-house sales and service-related employees and assists the Technicians as required to ensure satisfactory customer service.
• Maintains a clean and safe work and retail environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED