Service Coordinator

Hercules SLR • Calgary, AB

6d • Onsite

About The Position

We are looking for a meticulous and organized Service Coordinator to join our team in Calgary, AB. The successful candidate will play a key role in coordinating and scheduling inspections and repairs confirmed by clients. The person in this role will serve as the central point of contact between internal teams, field technicians, and clients to ensure efficient execution, compliance with quality standards, and adherence to timelines and budgets. This position is ideal for a proactive individual who can manage multiple files simultaneously while maintaining a high level of communication and coordination.

Requirements

• High school diploma or equivalent required
• At least one year of experience in industrial sales or a related customer service field (counter sales experience preferred)
• Proactive, motivated, and customer service-oriented attitude
• Clear communication skills with technicians and clients
• Driven to achieve sales goals and develop new skills
• Strong organizational and time management skills
• Must be legally authorized to work in Canada
• Selected candidates will be required to undergo and successfully complete a criminal background check.

Nice To Haves

• Basic knowledge of lifting equipment
• Good technical understanding (an asset)
• ERP and Microsoft office proficiency

Responsibilities

• Plan, coordinate, and schedule service calls and inspections with clients
• Proactively contact clients before the due date of their periodic inspections
• Identify new clients and promote our services
• Arrange equipment rentals or other requirements for installations, when needed
• Coordinate scheduled services between clients and technicians
• Ensure optimal use of the technicians’ scheduling calendar to maintain a high level of operational efficiency
• Maintain up-to-date equipment records and inspection contract renewals
• Follow up on after-sales service and repairs with the service team and clients
• Contribute to the improvement of processes, productivity, and customer satisfaction

Benefits

• Competitive salary ($60,000 to $70,000 depending on experience)
• Generous 5% RRSP contribution program (after one year)
• Comprehensive health and dental benefits (cost-shared)
• Excellent schedule — Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Opportunities for personal and professional development
• Pleasant and stimulating work environment
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED