Service Coordinator (Hybrid Remote)
Ziehm Orthoscan•Orlando, FL
•Hybrid
About The Position
Ziehm Imaging - Orthoscan Inc. is seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Service Coordinator in Orlando FL. We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees. Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.
Requirements
- High School Diploma or GED
- Minimum 2 – 3 years of customer service experience with an emphasis on addressing email inquiries and phone calls
- Strong computer skills with various Microsoft applications
- Ability to work professionally with many different personalities and customers
- Demonstrated passion for problem solving and serving customers
- Excellent oral and written communication skills with a passion for working with customers
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Strong desire to work in a team environment while contributing to the team success
- Must be able to reliably commute to the office
- Remote work should be performed from a home office setting and should not be performed in a public location
- Ability to work from home (must have strong internet connection)
Nice To Haves
- Salesforce or ServiceMax experience is a plus
- Previous experience in the medical field is a plus
- Scheduling and logistics experience is strongly preferred
Responsibilities
- Completing a variety of data entry assignments
- Maintaining logs
- Scheduling installations
- Tracking and processing Return Authorizations (RA’s)
- Providing customer service to in-coming callers and to other departmental personnel
- Continually provide exceptional customer service to both customers and internal stakeholders
- Coordinates service dispatch calls
- Obtains purchase orders
- Complete forms for parts to be shipped by A/R
- Serves as a liaison for Service to Sales and Accounting Departments
- Logs customer concerns using standard processes and within regulatory guidelines and serves as a liaison for service to all departments
- Work with Sales Coordinator to schedule installations both Domestically and Internationally
- Updates dispatch logs including the closing of Service calls on a daily basis
- Track Return Authorization (RA’S)
- Creates, closes and sends the appropriate documentation to customers for return parts
- Schedules incoming Service requests with appropriate Service team members
- Responsible for part ordering for customer orders
- Participate in weekly department meetings
- Responsible for escalating customer complaints to Regulatory Affairs or responsible department
- Creates estimates, obtains purchase orders, and verifies billing accuracy
- Coordinates with sales and accounting to set up new customers and resolve contract/warranty concerns
- Verify service reports for accounting department to process for customer invoicing
- Follows the company’s Quality Policy, The Department’s Quality Objectives, and understands how the work performed impacts Quality and overall customer satisfaction
Benefits
- Ten paid holidays
- generous PTO and vacation time plan
- Great benefit plans, major medical, dental and vision
- Company 401(k) plan with an employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
