Service Coordinator - Control Valve Services

John H. Carter Website • Gonzales, LA

4d • Onsite

About The Position

The Service Coordinator role involves managing customer interactions and service requests for Control Valve Services. Key responsibilities include handling correspondence, quoting, executing, final pricing, and invoicing for services. The position requires managing open order dates and work scopes, with a strong emphasis on clear communication across multiple divisions (Production, Outside Sales, Project Management, Customer). The role also demands the ability to research and identify necessary repair parts. This job is demanding, requiring significant knowledge, skills, commitment, and the ability to perform under pressure with prompt, accurate results. Multi-tasking and managing interruptions are essential. Overtime and after-hours work may be required, especially during outage season. Upholding JHC TCC (Total Customer Commitment) standards, attending required trainings, and participating in an after-hours/weekend 'On-Call' rotation are also key aspects of the role. Building and cultivating solid relationships is crucial, and regular, predictable attendance is essential.

Requirements

• Ability to communicate clearly and effectively with multiple divisions.
• Ability to research and identify necessary repair parts.
• Knowledge, skills, and commitment.
• Ability to perform under pressure with prompt, accurate results.
• Ability to multi-task and handle interruptions.
• Regular and predictable attendance is essential.

Nice To Haves

• Overtime, and after hour work can be required during outage season.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.

Responsibilities

• Receive and handle correspondence from external and internal customers in a timely manner.
• Manage quoting, execution, final pricing, and invoicing for services.
• Manage open order dates and work scope.
• Communicate clearly and effectively with multiple divisions (Production, Outside Sales, Project Management, Customer).
• Research and identify necessary repair parts.
• Uphold JHC TCC (Total Customer Commitment) standards.
• Attend and participate in required trainings.
• Participate in the after-hour and weekend ‘On-Call’ rotation.
• Build and cultivate solid relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed