Service Coordinator - Austin , TX

Enterprise Electrical•Austin, TX

8h•Onsite

About The Position

The Service Coordinator is responsible for supporting the daily execution of service operations by coordinating technician schedules, managing service requests, and ensuring timely delivery of service work. This role serves as a key communication hub between customers, field technicians, and internal teams, ensuring work is properly scheduled, documented, and completed efficiently. Working in a fast-paced, field-driven environment, the Service Coordinator ensures accurate dispatching, monitors job progress, and supports service delivery performance. Success in this role is measured by responsiveness, scheduling accuracy, customer satisfaction, and the ability to keep service operations running smoothly.

Requirements

Strong dispatching and scheduling coordination skills within a service or field operations environment
Excellent verbal communication and customer service skills, with the ability to remain composed under pressure
Proficiency in service management/dispatch software (e.g., ServiceTrade, FieldEdge) and Microsoft Office Suite
Ability to manage multiple competing priorities, urgent requests, and schedule changes in real time
Working knowledge of electrical service operations, technician skill sets, and jobsite coordination preferred
Strong attention to detail with a focus on accurate documentation, data entry, and follow-through
Effective problem-solving skills with the ability to quickly adjust schedules and resolve conflicts
Ability to collaborate with technicians, service managers, customers, and internal teams
Basic understanding of work order lifecycle, billing readiness, and job costing processes preferred
Strong organizational and time management skills in a fast-paced, high-volume environment
High school diploma or GED required
Valid driver’s license for occasional travel to job sites
Basic knowledge of safety standards (e.g., OSHA awareness) preferred
Minimum of 2–4 years of experience in service coordination, dispatching, scheduling, or administrative support within a field operations environment
Experience supporting high-volume service operations with multiple technicians and concurrent work orders preferred
Demonstrated experience coordinating schedules, dispatching resources, and managing real-time changes in a fast-paced environment
Experience working with service management or dispatch software (e.g., ServiceTrade, FieldEdge, or similar systems)
Experience in construction, electrical, mechanical, or service-based industries strongly preferred
Proven ability to communicate effectively with field personnel, customers, and internal teams to support service delivery
Experience supporting work order lifecycle processes, including documentation, tracking, and billing readiness preferred

Nice To Haves

Associate’s degree in Business Administration, Construction Management, or a related field preferred
Equivalent combination of education and relevant work experience will be considered in lieu of a degree
Industry-related certifications in service coordination, dispatching, or customer service are a plus

Responsibilities

Coordinate and schedule service calls, work orders, preventive maintenance, and emergency service requests
Dispatch technicians based on skillset, availability, location, and job priority
Serve as the primary point of contact for customers regarding service requests, scheduling, and status updates
Maintain and update real-time scheduling tools, dispatch logs, and technician calendars
Track service work orders from dispatch through completion, ensuring timely execution and closure
Communicate technician ETAs, delays, and job status updates proactively to customers and internal teams
Coordinate parts, materials, and equipment needs with warehouse and purchasing teams
Monitor job progress and escalate scheduling conflicts, delays, or service issues as needed
Ensure accurate documentation of work orders, labor, and job details for billing and job costing
Assist in processing completed work orders and preparing billing documentation for review
Support service agreement scheduling, renewals, and recurring maintenance coordination
Monitor key service performance metrics (response time, completion rates, customer satisfaction) and support continuous process improvement