Service Coordinator - Phoenix, AZ

Terex Corporation • Phoenix, AZ

3d • $26 - $31 • Onsite

About The Position

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Service Coordinator to contribute to the Terex Services. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. As a Service Coordinator at Terex, based in Phoenix, AZ, you'll play a pivotal role in providing administrative support of the service department. The Service Coordinator is the operational hub of the service department. This role ensures service jobs (repairs, maintenance, parts, and field work) are planned, scheduled, executed, and closed out smoothly—while keeping customers and technicians aligned. At Terex specifically, the role is heavily administrative, operational coordination, and customer-facing.

Requirements

• High School Diploma or GED
• Excellent communication, planning and organizational skills are all essential, as well as the ability to work under pressure and meet deadlines.
• Ability to effectively communicate with customers, vendors and coworkers – verbally and written, on the phone or in person
• Solid math skills
• Keyboarding and numeric data entry skills
• Ability to work effectively in a computer environment
• Solid organization, prioritization and follow-through skills
• Customer oriented and customer responsive.
• Customer service mindset
• Time management in a fast-paced environment

Nice To Haves

• Service/operations coordination (heavy equipment or mechanical preferred)
• Parts, estimating, invoicing, or scheduling experience is a plus
• Mechanical or equipment background = bonus

Responsibilities

• Manage daily service work orders (create, update, close)
• Generate repair estimates, invoices, and documentation
• Maintain accurate records, job files, and system data entry
• Schedule and dispatch technicians based on location, skill, and job type
• Balance and manage technician workload across the region
• Maintain daily communication with field/service techs
• Look up and order parts for service jobs
• Track backorders and availability
• Coordinate with vendors, purchasing, and internal departments
• Help determine spare parts inventory needs
• Act as a primary point of contact for customers
• Answer calls, provide updates, and handle inquiries
• Resolve customer issues or complaints quickly and professionally
• Deliver a premium service experience
• Work closely with: Parts Sales, Finance, Technical Services
• Ensure jobs move efficiently across teams
• Review: Change orders
• Maintain accurate parts and material documentation
• Ensure compliance with specifications and quality standards
• Track service KPIs, deadlines, and productivity
• Compile reports for management
• Identify and resolve process issues or errors
• Ensure quality and operational efficiency

Benefits

• health insurance (medical, dental, vision, Rx)
• life insurance
• accidental death & dismemberment (AD&D)
• short-term and long-term disability
• extended leave options
• paid time off
• company holidays
• 401k matching
• employee stock purchase plan
• legal assistance
• wellness programs
• tuition reimbursement
• discount programs
• Team Member bonus
• paid vacation
• advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED