Service Coordinator

SST Direct • Charlotte, NC

8d

About The Position

Service Coordinator – Direct Hire Opportunity Direct Hire with Superior Skilled Trades Superior Skilled Trades is partnering with a reputable mechanical services contractor to hire a Service Coordinator for a direct hire opportunity. This role is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced service environment supporting field technicians and service leadership. The Service Coordinator plays a critical role in day-to-day operations by managing service requests, coordinating schedules, supporting billing and documentation, and ensuring a smooth experience for both customers and technicians. This position works closely with the service team to keep operations running efficiently and professionally.

Requirements

• 3+ years of experience in a service coordination, dispatch, or administrative support role
• Prior experience in HVAC, mechanical, controls, or electrical service environments preferred
• Strong organizational and time-management skills with the ability to handle multiple priorities
• Clear, professional written and verbal communication skills
• Proficiency with Microsoft Office; ERP/CRM experience required (COINS experience a plus)
• Detail-oriented with strong problem-solving skills
• Dependable, team-oriented mindset with a strong sense of ownership and follow-through
• Positive, customer-focused attitude with a willingness to learn and adapt

Nice To Haves

• Prior experience in HVAC, mechanical, controls, or electrical service environments preferred
• Proficiency with Microsoft Office; ERP/CRM experience required (COINS experience a plus)

Responsibilities

• Answer and respond to customer calls, emails, and service requests in a professional and timely manner
• Schedule and dispatch technicians for service calls, repairs, and follow-up work
• Manage service work orders through the ERP system to ensure accurate documentation and timely billing
• Track parts and materials to help schedule technicians promptly once items are received
• Review technician time, job completion, and daily reports to support payroll and invoicing
• Assist with basic accounts receivable and payable tasks, including follow-ups as needed
• Maintain accurate customer, job, and service records in ERP and CRM systems
• Prepare service quotes and support the transition from sales to service
• Identify opportunities to improve processes and efficiency
• Participate in ongoing training and support continuous improvement initiatives

Benefits

• Competitive salary with performance incentives
• Medical, dental, and vision insurance
• Company-paid life insurance and long-term disability
• 401(k) with company match
• Paid time off and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed