Service Coordinator

Mister Sparky•Lowell, AR

13d•$17

About The Position

We are seeking a highly organized and customer-focused Service Coordinator to manage the daily coordination of our electrical service operations. This role serves as the communication hub between our electricians and our customers—ensuring jobs are scheduled efficiently, expectations are clearly set, and the right electrician is assigned to the right job. This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.

Requirements

Experience in scheduling, or coordinating field service teams (electrical, HVAC, plumbing, or similar) preferred
Strong communication skills—comfortable speaking with both customers and technicians
Highly organized with the ability to juggle multiple jobs and priorities at once
Problem-solver who can stay calm and decisive in fast-paced situations
Comfortable using scheduling software, CRM systems, and standard office tools

Responsibilities

Coordinate and schedule electrical service jobs based on scope, urgency, and technician skill set
Assign work to electricians best suited for each job type (service, install, troubleshooting, etc.)
Communicate with customers before, during, and after appointments to confirm details, timelines, and expectations
Adjust schedules in real time to account for emergencies, delays, or job changes
Maintain accurate job notes, schedules, and customer information in our CRM
Act as a liaison between field technicians and leadership to ensure smooth daily operations
Proactively identify scheduling conflicts or inefficiencies and recommend improvements
Support electricians by ensuring they have the right information before arriving on site