Service Coordinator

SST Direct•Charlotte, NC

13d•$60,000 - $70,000

About The Position

As a Service Coordinator, you will play a key role in ensuring efficient operations by managing client requests, scheduling service calls, and handling administrative tasks related to service orders, invoicing, and inventory management. You will work closely with service team, field technicians, and service managers to maintain high standards of customer service and operational excellence.

Requirements

3+ years of service coordination or related experience, preferably in HVAC, controls, or electrical fields.
Strong organizational skills; able to manage multiple priorities and meet deadlines.
Clear, professional communication skills, verbal and written.
Dependable team player with a strong sense of accountability.
Proficient in Microsoft Office; ERP/CRM experience required (COINS a plus).
Detail-oriented with strong problem-solving and analytical skills.
Takes ownership of tasks and follows through to completion.
Eager to learn, improve, and adapt to changing systems or processes.

Responsibilities

Respond promptly and professionally to client calls, emails, and messages.
Schedule and dispatch technicians throughout the day for service calls and repairs.
Move work orders through the ERP system, ensuring accuracy and timely billing of completed work.
Track parts and materials to ensure technicians are schedule quickly upon receipt
Verify technician time and job completion daily in support of weekly invoicing and payroll.
Assist with accounts receivable/payable and follow up on outstanding balances as requested.
Maintain accurate client and service data in ERP and CRM systems.
Prepare and track service quotes while supporting seamless hand-off from sales-to-service.
Identify and recommend process improvements; participate in ongoing training.