Service Coordinator

Time Manufacturing Company • Shelby, NC

9d

About The Position

The Service Parts Coordinator is responsible for ordering, tracking, and expediting all parts needed for service repairs and mobile operations. This role follows up on open orders, communicates with vendors, and ensures parts are shipped to the correct shop or technician. The coordinator updates work orders, assigns parts to jobs, and notifies technicians when parts arrive. Strong organization, follow-up skills, and attention to detail are essential to prevent job delays and keep repairs moving efficiently.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of clerical, administrative, or customer service experience in a service, manufacturing, or technical environment is required.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced setting.
• Familiarity with dispatch or ERP systems is a plus.

Responsibilities

• Order, track, and follow up on all service-related parts.
• Communicate with vendors regarding pricing, ETAs, and backorders.
• Ensure parts are shipped to the correct service center or mobile technician.
• Update and assign parts to work orders accurately.
• Notify technicians when parts arrive and are ready for installation.
• Coordinate inter-shop parts transfers as needed.
• Maintain organized parts storage following 5S standards.
• Support service teams by preventing delays caused by missing parts.

Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees