Service Coordinator

Fidelity Building Services Group • Fort Myers, FL

13h

About The Position

We are seeking a Service Coordinator to support our growing commercial mechanical services team. This role is ideal for someone with prior HVAC, dispatching, or service coordination experience who enjoys problem-solving, multitasking, and being the key point of communication between customers and field technicians.

Requirements

• Prior HVAC, dispatching, or service coordination experience
• Enjoy problem-solving, multitasking, and being the key point of communication between customers and field technicians

Nice To Haves

• 5+ years of experience in dispatching, scheduling, customer service, or service coordination
• Previous HVAC, mechanical, construction, or field service industry experience preferred
• Proficiency with Microsoft Office and scheduling/service management software preferred
• Positive attitude with a team-oriented mindset

Responsibilities

• Coordinate daily schedules and dispatch to meet customer needs
• Communicate with customers regarding service requests, updates, and scheduling
• Manage incoming service calls and prioritize requests appropriately
• Collaborate with internal teams to ensure parts, materials, and job information are available for technician
• Maintain accurate service records and technician documentation
• Help resolve customer concerns in a professional and timely manner
• Support overall service operations and administrative functions as needed

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed