Service Coordinator-Newberry Heights

National Church Residences•Memphis, TN

1d•Onsite

About The Position

We are seeking Service Coordinators who will share our vision to advance better living and care for seniors! This role involves advocating, organizing, problem-solving, and providing results for the residents served. The Service Coordinator will assume responsibility for coordinating programs and activities for residents, serving as a liaison to community agencies, and networking with community service providers to identify and secure services for residents. This position also involves developing a Resource Directory, sponsoring educational events, providing quality customer service, and assisting residents with acquiring and utilizing community services. Additionally, the role requires monitoring and documenting resident feedback and managing internal and external relationships with effective communication.

Requirements

Bachelor’s degree in social work or a related field preferred.
Two or more years of experience delivering social services to elderly and/or family populations preferred.
Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Responsibilities

Advocate, organize, problem-solve, and provide results for the residents served.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies and network with community service providers.
Seek out new services available to residents and identify low-cost service providers or negotiate discounts.
Engage all residents to identify areas of need and make referrals to community agencies.
Develop a Resource Directory of state and/or local service providers.
Sponsor educational events related to health care, agency support, life skills, and referral sources.
Provide quality customer service to residents, addressing concerns and assisting with basic needs.
Assist residents in acquiring and utilizing desired community services (e.g., housekeeping, meals, transportation, personal services, financial assistance, day care counseling).
Monitor, document, and relay feedback or concerns from residents and their families.
Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.

Benefits

Medical & Rx – 3 plan options
Healthcare Flexible Spending Account or Employer funded Health Savings Account
Fertility & Family Building Support
Weight Management
Chronic Condition Support
Parental Leave paid at 100% for four weeks
Dental & Vision coverage
Company provided Life & ADD insurance
Disability coverage
Voluntary benefits (Life & ADD for family, Accident Insurance, Hospital Indemnity, Critical Illness, Pet Coverage)
Flexible Spending Accounts for Dependent Care (with company match)
Flexible Spending Accounts for Transportation & Parking
Well-being Programs (enhanced EAP with mental health and work-life support, tobacco cessation)
Well-Being Your Way (up to $1000/year in rewards & reimbursements)
3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5%
Reimbursement for Tuition expenses
Paid Time Off (PTO)
9 paid Holidays