Service Coordinator — Commercial Door
About The Position
AM/PM Door is a growing commercial door service company providing installation, repair, and maintenance for commercial, industrial, and warehouse facilities. We're looking for a Service Coordinator who wants to plant roots, learn the trade from the dispatch seat, and grow with us. The Service Coordinator is the operational backbone of our service department. You'll own daily technician scheduling, manage incoming service requests, and keep commercial customers — property managers, facility managers, GCs, and end users — informed from first call through job completion. It's fast-paced and detail-heavy, and the right person genuinely enjoys keeping field operations humming. Commercial door industry experience is strongly preferred. If you've coordinated techs at a commercial door service company, we want to talk to you. Candidates from adjacent commercial field service trades (HVAC, fire & life safety, low voltage, electrical, locksmith) with strong dispatch experience are also encouraged to apply. This role has real room to grow. As the service department expands, the person in this seat is positioned to move into Lead Coordinator, Service Manager, or Operations roles.
Requirements
- 2+ years in dispatching, service coordination, scheduling, or commercial field service customer service
- Strong written and verbal communication — you're comfortable on the phone with customers, techs, and managers all day
- Proficiency with scheduling software, CRMs, or service management platforms
- Ability to juggle competing priorities without dropping details
- High organization and follow-through — you close loops
Nice To Haves
- Direct experience in the commercial door industry
- Experience with ServiceTitan, ServiceMax, FieldEdge, Salesforce Field Service, BuilderTrend, or similar dispatch platforms
- Experience with third-party work order systems (Corrigo, ServiceChannel, FacilitySource, Nuvolo, Verisae, Ecotrak)
- Background in adjacent commercial trades: HVAC, fire & life safety, low voltage, electrical, locksmith
- Experience dispatching a team of field technicians
Responsibilities
- Assign and dispatch service calls, PM visits, and repairs across the technician team based on geography, skill set, and urgency
- Adjust schedules in real time as emergencies, call-outs, and priority jobs come in
- Stay in constant contact with techs throughout the day — job status, ETAs, parts needs, customer updates
- Serve as the main point of contact for facility managers, property managers, GCs, and other commercial customers from intake through job completion
- Set clear expectations on arrival windows, timelines, and what to expect on-site
- Handle reschedules, follow-ups, and escalations professionally — including after-hours and emergency service requests
- Open, update, and close work orders accurately in the service management system
- Capture job details, parts used, labor hours, and tech notes for billing
- Manage PO requirements, NTE limits, and customer-specific work order portals (Corrigo, ServiceChannel, FacilitySource, Nuvolo, etc. as applicable)
- Track open and pending work so nothing slips
- Order and track parts and hardware for active service jobs
- Work with manufacturers and suppliers on lead times and availability
- Flag shortages or delays that could affect scheduling
- Partner with the Service Manager to prioritize workloads and surface capacity issues early
- Coordinate handoffs with billing, sales, and install/project teams
- Help onboard new technicians on scheduling and communication workflows
Benefits
- Health, dental, and vision insurance
- Paid time off and company holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
