Service Coordinator for MSP
About The Position
SWK Technologies is a leader in delivering comprehensive managed IT services and innovative technology solutions to businesses across various industries. We are seeking a motivated and detail-oriented Service Coordinator for our Managed Service Provider (MSP) team to ensure seamless service delivery and exceptional client satisfaction. In this role, you will act as a liaison between clients, technicians, and management to coordinate service tickets, determine type of service to be performed, and schedule tickets according to urgency. Your organizational skills and customer-focused mindset will be key to maintaining strong client relationships and efficient operations. If you thrive in a fast-paced environment and are dedicated to supporting a dynamic team, SWK Technologies offers an excellent opportunity for your career growth.
Requirements
- Experience in a service coordination, customer service, or related role, preferably within an MSP or IT services environment.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.
- Familiarity with ticketing systems and CRM software.
- Ability to prioritize tasks and manage time effectively.
- Customer-focused approach with a commitment to service excellence.
Responsibilities
- Act as a liaison between clients, technicians, and management
- Coordinate service tickets
- Determine type of service to be performed
- Schedule tickets according to urgency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
