Service Coordinator - Temp to Hire

Southland Industries•Saratoga Springs, UT

20h•Onsite

About The Position

Provides general administrative support to the Service Team, which may include responding to customer calls and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies. Serves as the primary point of contact for assigned teams’ customers. Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs. Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur. Manages work order documents and project invoicing (A/P). Provides labor resources to support PMs, PEs and techs for large and small projects. Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability. Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding. Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work. Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management. May assist with onboarding and developing Service Administrator.

Requirements

Minimum high school diploma or GED
2+ years related experience and/or training
Solid verbal and written communication skills
Solid customer service skills
Solid ability to multi-task and prioritize
Good attention to detail
Good Excel and Word skills

Nice To Haves

Associate degree (AA) preferred

Responsibilities

Responding to customer calls and inquiries
Assigning and dispatching service technicians
Processing work orders and billings
Researching and resolving discrepancies
Serving as primary point of contact for assigned teams’ customers
Receiving customer warranty calls and service calls
Determining the nature and extent of the service problem
Scheduling appropriate service to address customer needs
Assigning and dispatching appropriate service technicians
Informing customers of ETAs and notifying them of any delays
Managing work order documents and project invoicing (A/P)
Providing labor resources to support PMs, PEs and techs for large and small projects
Coordinating materials, sub-contractors and equipment
Generating, interpreting and printing various reports
Dispatching Field Technicians and coordination
Facilitating technician onboarding
Researching and resolving expenses and reports discrepancies
Updating and retaining customer account information
Preparing yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work
Partnering with other team members on accounts receivable and Customer Satisfaction
Assisting with onboarding and developing Service Administrator

Benefits

401(k) plan with 50% company match (no cap) and immediate 100% vesting
Medical, dental, and vision insurance (100% paid for employee)
Annual bonus program based upon performance, achievement, and company profitability
Term life, AD&D insurance, and voluntary life insurance
Disability income protection insurance
Pre-tax flexible spending plans (health and dependent care)
Paid parental leave
Paid holidays, vacation, and personal time
Training/professional development opportunities
Company-paid memberships for professional associations and licenses
Wellness benefits