Service Coordinator- Free Clothing Program

St Anthony Foundation•San Francisco, CA

2d•Onsite

About The Position

St. Anthony's, founded in 1950, is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. The Free Clothing Program (FCP) provides new and gently-used clothing to men, women, and children, at no cost, facilitating a shopping experience in a boutique-style store. The Service Coordinator plays a key role in supporting the success of the Hygiene Services department, particularly the ongoing services of the Free Clothing Program and Hygiene Hub. This role leads the collection of service data, administration of the Free Clothing Program’s scheduling website and Referral Provider program, and coordinates special events and services.

Requirements

BA or equivalent experience
Proficiency and experience working with a variety of computer software programs, including MS Office (Excel, Word, PowerPoint, Outlook, Teams)
Excellent interpersonal, listening, oral, and written communication skills are required.
Ability to be polite, diplomatic, and firm.
Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.
Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.
Ability to work with minimal supervision.

Nice To Haves

Cloud databases such as Salesforce
Wordpress website publishing platform
Ability to lift and carry bags and boxes weighing up to 25 pounds over 10 feet, with attention to safety
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.

Responsibilities

Leads Hygiene Services’ engagement with external organizations and caseworkers who wish to refer clients to the Free Clothing Program and/or Hygiene Hub.
Administers activation, maintenance, and exiting of Referral Provider relationships.
Acts as a representative of the Hygiene Services department to external audiences and organizations.
Leads planning and coordination of special services and/or events implemented by Hygiene Services department.
Provides coverage of service functions in Free Clothing Program and Hygiene Hub as necessary.
Treats all guests with empathy, dignity, and respect.
Seeks to understand the other person's perspective and experience.
Demonstrates the ability to work effectively across cultures and an openness to learning about cultures not familiar to oneself.
Completes reports and all other paperwork neatly, legibly, and thoroughly.
Enters data and information electronically as required.
Looks up data and reports electronically through a database as requested.
Understands and follows the organization's programs, policies, and procedures.
Participates in regular training and development opportunities.
Ensures the consistent and accurate ongoing collection, entry, and maintenance of service and participant demographics records for the Free Clothing Program and Hygiene Hub.
Implements service data policies as specified by Learning and Evaluation department.
Supports Hygiene Services management in reviewing and interpreting service data on a regular basis.
Participates in the development, implementation, and evaluation of services, policies, and procedures.
Leads administration of Free Clothing Program scheduling and service management website, FreeClothingSF.org (Wordpress platform), including the management of user accounts and customization of appointment availability settings.
Assists and works with all of the members of the Hygiene Services department in responding to the responsibilities of the work unit.
Participates in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
Collaboratively works with others to achieve team success.
Manages stress and pressure situations calmly and responsively.
Maintains the capacity to control reactions and awareness of how their behavior or response can impact others.
Consistently demonstrates integrity while working and representing St. Anthony’s.
Practices direct, respectful, open, and honest communication with their colleagues.
Proactively seeks support from team members or management.
Demonstrates cooperation with coworkers, management, and the community at large.