Service Coordinator - Onsite in Janesville, WI

GEA Group•Janesville, WI

1d•$24 - $30•Onsite

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide.

Requirements

3 - 5 years experience in Customer Service
Bachelor’s or Associate’s degree (preferably in Business, Supply Chain, or a technical field).
Proficiency in SAP, Microsoft Office (especially Access and Excel), and MRP systems is highly desirable.
Strong attention to detail, organization and time-management skills.
Ability to read and understand commercial terms in contracts and purchase orders.
Must have a valid passport.
Must be authorized to work in the U.S. without current or future sponsorship.

Nice To Haves

Experience with global production and sales is a plus.
Prefer ability to travel to Canada.

Responsibilities

Create and manage the entire sales order process – from receiving customer purchase orders to project closure.
Ensures accurate data entry in SAP-PEM.
Maintains accurate customer and account data through the lifecycle of new machine projects and generate reports from the relevant databases as requested.
Prepare and issue customer invoices based on project milestones and contractual terms.
Monitor and maintain the project invoice backlog, in collaboration with project managers and other commercial coordinators.
Support month-end and quarter-end financial closing activities related to revenue and billing.
Work closely with suppliers, external factories, and internal teams to ensure timely product delivery, accuracy in order confirmations, and efficient communication with customers.
Assist Project and Finance Management with commercial insights and up-to-date financial data.
Utilize SAP and Excel skills to maintain precise shipment schedules and sales records, ensuring we exceed customer expectations.
Assist with supporting and/or leading continuous improvement goals within the department and company.