Service Coordinator

Centerline Drivers • San Bernardino, CA

3h

About The Position

The Service Coordinator serves as critical support to the Service Specialist in the local Centerline market. This role requires experience in the transportation or staffing industry and plays a key part in achieving budgeted sales and profit goals through the effective support of current customer relationships.

Requirements

• High school diploma or GED, or 2 or more years of related experience in a customer service or administrative role.
• Proven ability to provide consistent, high-quality support to colleagues and clients.
• Strong organizational, communication, and problem-solving skills.

Nice To Haves

• Experience in transportation or staffing industries is highly preferred.

Responsibilities

• Manage driver scheduling, including setting up or dispatching drivers and coordinating with the Service Specialist or client when needed.
• Conduct CSP calls to current and past clients to identify and generate new driver placement opportunities.
• Perform check-ins with drivers and clients to ensure smooth starts on the first day of assignments and address any initial concerns.
• Conduct retention calls with active drivers to maintain satisfaction and engagement during assignments.
• Assist applicants through the hiring process, ensuring a smooth onboarding experience.
• Complete, track, and follow up on accident and injury reports.
• Prepare and send Driver Qualification Files (DQFs) to clients, ensuring compliance with client requirements by coordinating with drivers, RM’s, Compliance, or the Service Assistant Manager.
• Handle customer and driver complaints by escalating issues to the appropriate contact, such as the Service Specialist, Area Service Manager, or Managing Service Director.
• Follow up with drivers who have not submitted their weekly timecards.
• Proactively contact drivers with expiring or soon-to-expire documents.
• Re-engage E and Q status drivers for potential rehire and placement in open positions.
• Document all relevant updates in the Ultrastaff system, including notes for drivers, job orders, and clients.
• Respond to Unemployment Insurance and Workers' Compensation claims related to drivers.
• Participate in weekly team meetings to discuss goals and strategies.
• Monitor shared and personal email inboxes, responding to inquiries within 30 minutes.
• Distribute daily reports.
• Handle incoming calls on a daily basis.
• Provide coverage for the Service Specialist during their shift, lunch breaks, or absences.
• Support additional projects as assigned.
• Collaborate with colleagues to maintain superior performance and service levels.

Benefits

• 6 paid holidays
• 1 paid floating holiday and up to 15 days of Paid Time Off per year
• Medical/Dental/Vision insurance
• Company-matching 401(k) and Employee Stock Purchase Program
• other programs and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED