Service Coordinator

St Vincent De Paul•Phoenix, AZ

11d

About The Position

Reporting to the Shelter Program Manager, the Service Coordinator works in partnership with other program staff to provide a safe and welcoming shelter environment. This includes assisting with stocking supplies for the program, overseeing meal service, spot cleaning or sanitizing, preparing spaces for new residents to move into, and packing up items left behind by residents leaving the program. The ideal candidate has a welcoming and friendly attitude toward residents and staff and the ability to collaborate with multiple SVdP departments. This representative must be energetic, resourceful, and reliable with strong interpersonal skills and a passion for working with vulnerable populations. This candidate will exhibit the demonstrated ability and desire to maintain and promote an organized, safe, and efficient work environment. This individual will partner with other program personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address urgent needs and emergencies.

Requirements

High school diploma or GED
Ability to read, comprehend, and communicate orally and in writing required. (English)
Valid AZ Driver's license and ability to provide 39 month MVR showing clean driving record
Active fingerprint clearance card or ability to obtain within 90 days of employment
Abilities to stand and walk, lift up to 50 pounds, sit, bend, and reach are required for this position.

Nice To Haves

Excellent communication, organization skills, and ability to interact with guests, staff, and volunteers required.
Related experience working with vulnerable populations in a temporary shelter environment preferred.
Excellent communication skills and ability to interact with varied populations needed

Responsibilities

Maintain accurate electronic records of incoming and exiting guests
Monitor check-in process and line
Accept, label, and properly store property for overnight guests
Verbally de-escalate guests when escalation requires intervention
Coordinate incident intervention with other staff and security when needed
Appropriately document and inform leadership of any incidents or facility needs
Monitor guests to ensure safety, comfort, dignity, and respectful environment standards are maintained for all
Ensure that all guests adhere to practices that create a restful and dignified environment
Set up sleeping materials and guest spaces according to floor plan and COVID-19 guidelines
Coordinate volunteer participant engagement
Support volunteer experience through being available to answer questions, provide directions, and support through direct assistance
Maintain a sanitary, neat and organized workspace
Stock food and beverage items as needed
Serve available food and beverage items to guests when needed
Attend staff meetings, trainings, and agency events as requested or required
Other duties as identified by Weather Relief Shelter Manager and/or Shelter Lead
Participate in and serve as a model for SVdP’s Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated