Service Coordinator

ADVANCED MACHINE & ENGINEERING CO•Rockford, IL

About The Position

The Service Coordinator plays a key role in supporting the Tool Clamping Systems (TCS) division at AME through a combination of technical, operational, and customer-facing activities. This individual will assist in managing service workflows, perform mechanical repair and assembly tasks, and serve as a point of contact for customer support and partner coordination. This role is intended for a mechanically inclined professional seeking a long-term career path within the CNC manufacturing and spindle industry. Training and certification opportunities will be provided through AME and international partner headquarters, with a clear “level-up” program for professional growth and development.

Requirements

High School Diploma/GED required
Prior experience in CNC manufacturing, mechanical service, or spindle systems.
Knowledge of drawbar mechanisms or comparable tool clamping technologies.
Experience in service coordination, customer support, or parts management
Must be able to read and understand English
Strong mechanical aptitude and comfortable working hands-on.
Basic understanding of hydraulic and electrical systems (preferred).
Ability to read and interpret technical drawings.
Solid mathematical and analytical abilities.
Proven troubleshooting and problem-solving skills.
Effective teamwork, interpersonal, and communication skills.
Highly motivated, career-focused, and eager to learn about the manufacturing industry.
Willingness to travel (approximately 10–15% annually) to customers and partners.
Demonstrate commitment to quality, organization, and safety.
Be able to lift to 50lbs of weight
Forklift license or experience with material handling equipment.
Stand 8+ hours, walk, push, pull, reach overhead, and bend to the floor

Responsibilities

Gain proficiency in all aspects of TCS service, repairs, and maintenance.
Coordinate repair work to ensure timely completion and high-quality standards.
Provide detailed and accurate customer quotations for TCS repairs and spare parts.
Collaborate with international partners and internal teams regarding technical, service, and operational matters.
Troubleshoot and resolve customer issues with a solution-oriented approach.
Support inventory control and ensure adequate stock of spare parts.
Assist with logistics management related to service activities.
Participate in internal meetings, phone calls, and Virtual meetings as needed.
Maintain an organized and efficient workspace following 5S principles.
Participate in training and certification programs.