Service Coordinator

The Cook & Boardman Recruiting Team • Phoenix, AZ

10d • Onsite

About The Position

Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. The service coordinator is primarily responsible for taking all incoming service requests and entering them into Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the resolution/completion of all service requests.

Requirements

• High school diploma
• Strong verbal and written communication skills
• Strong organizational skills
• Strong interpersonal and customer service skills
• Ability to multitask, work under pressure and meet deadlines
• Must pass pre-employment background check and drug test

Nice To Haves

• Experience with Connectwise a plus

Responsibilities

• Prioritizing, scheduling and dispatching service staff
• Ordering and expediting all required parts
• Reviewing resolved service tickets upon completion of work
• Verification of time entries/GPS logs
• Replenishing stock able products and accountability
• Assistance with the development, implementation and documentation of Service Department processes.

Benefits

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees