Shipment Service Coordinator

Aston Carter•Genoa Charter Township, MI

5d•$19 - $22•Onsite

About The Position

The Service Coordinator manages day-to-day customer shipments by reviewing and updating multiple customer portals, ensuring orders are processed accurately and on time. This role serves as a key liaison between internal teams and major automotive customers, coordinating order changes, launches, and capacity planning while maintaining clear, professional communication. The Service Coordinator also supports logistics and dispute resolution activities, contributing to efficient operations in an automotive manufacturing environment.

Requirements

Experience working in an automotive manufacturing environment.
Experience working within an MRP system, SAP Preferred
Proficiency with Microsoft Office, including Excel and Word.
Strong customer service skills with the ability to act as a liaison between internal teams and external customers.
Ability to communicate effectively with multiple departments, including quality, engineering, production, and management.
High attention to detail when reviewing orders, portal updates, and documentation.
Comfort working with electronic customer portals and handling electronic order data.
Ability and willingness to learn new systems, portals, and processes.

Responsibilities

Review customer portals daily for incoming orders and overnight order changes from multiple automotive customers, including those with different processes and requirements.
Analyze new and updated orders to confirm quantities, timing, lead times, and capacity, and communicate relevant information to internal teams as needed.
Act as a liaison between internal departments and customers, clearly communicating order status, constraints, and action plans.
Support new product launches by working with internal teams to understand how programs were quoted, including lead times, quoted capacity, and other key parameters, and then manage these details in customer portals.
Monitor customer requests for changes in order volumes, assess feasibility based on agreed notice periods and capacity, and communicate any constraints or alternative plans back to customers in a timely and professional manner.
Submit and manage logistics-related disputes, including investigating issues, documenting findings, and coordinating resolutions.
Coordinate closely with project managers, shipping, and scheduling departments to ensure shipments align with customer requirements and internal capabilities.
Use Microsoft Office tools, including Excel and Word, to track, document, and report on orders, changes, and logistics activities.
Work within an MRP system to review, update, and maintain accurate order and production data.
Collaborate with quality, engineering, production, and management teams to resolve issues and support continuous improvement in order fulfillment and customer service.
Maintain a high level of detail orientation when reviewing orders, portal updates, and documentation to minimize errors and delays.
Respond to shortage notifications or tickets in customer applications by confirming next shipment timing and documenting responses.
Continuously learn new customer portals, processes, and tools to support evolving customer and business needs.