Bilingual Service Coordinator

Titanium Healthcare • Oakland, CA

7d • Hybrid

About The Position

The Service Coordinator supports members in scheduling important appointments and retaining services. The Service Coordinator will also support staff services through completion of administrative tasks, collaborate closely with regional leadership, and support members and leadership in the field through in-person services. Duties encompass a wide range of responsibilities, from guidance and support to direct member engagement. All with the overarching goal of enhancing the quality of care and support to all members.

Requirements

• Fluent in English (written and verbal)
• Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
• Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs
• Diploma/GED required
• Minimum 2+ years of experience in healthcare administration, high-volume customer service, social services, and/ or care coordination
• Current and valid Driver’s License with a clean driving record
• Reliable transportation and proof of auto insurance
• Current BLS certification from the American Heart Association upon start date
• Distraction-free home workspace with a secure internet connection

Nice To Haves

• Associate degree preferred
• Bachelor's degree in healthcare, social services, or another related field
• Proficiency with Excel navigation and pivot table utilization

Responsibilities

• Contact member to coordinate services, including scheduling in-person member appointments, transition of care appointments, and assessment care plan appointments
• Schedule member transportation to medical and behavioral health appointments
• Cross functionally works with care coordination, housing, and clinical departments to plan, coordinate, and schedule services for members
• Identify member needs, including social drivers of health
• Identify any lapse of assessments and assist department in scheduling in-person visits to ensure compliancy with timely completed assessments
• Collaborate with Leaders and Regional Manager to identify and prioritize contacts and scheduling listing to achieve departmental goals monthly
• Contact members for potential service engagement
• Provide monthly core services, including conducting member in-person services and visits
• Submit documentation to health plan portals
• Participate in community outreach, including presentation to community partners, tabling community events, and other community engagement efforts
• Ensure adherence to established protocols for various concerns, including recognizing and addressing any signs of safety issues and abuse
• Ability to foster positive interactions with staff, diverse members, and community
• Address employee inquiries and process all requests promptly
• Comply with departmental and companywide policies and procedures
• Adhere to safety and injury prevention policies and regulations
• Actively identify process issues and make recommendations for improvement
• Perform other duties as assigned or required

Benefits

• Mileage reimbursement for the use of your vehicle for business-related travel
• 12 holidays
• up to 15 days of accrued PTO to rest and recharge
• additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability
• Employee Assistance Programs
• Pet Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED