Service Coordinator - Jamestown

Central Sales, Inc.•Jamestown, ND

4d•Onsite

About The Position

The Service Coordinator is responsible for managing customer repair requests, coordinating internal and warranty repairs, overseeing wash bay and lot maintenance, and managing transportation logistics for service and sold units. This role also involves processing work orders, leading the service team to meet sales goals, monitoring technician training, and participating in team meetings. The Service Coordinator plays a key role in ensuring a clean and safe work environment and contributing to the dealership's core values and team atmosphere.

Requirements

Customer Repair Requests
Internal Repair Requests
Warranty Repair Requests
Wash Bay & Lot Maintenance
Transportation
Work Order Process
Service Team Leadership
Meeting Monthly/Annual Sales Goals
Education & Training
Maintain a Clean and Safe Work Environment
Coordinate Needs with management
Service tool/equipment needs
Fleet Management
Annual Year End Tool Purchase
Service Team L10 Meetings

Nice To Haves

Depends On Experience

Responsibilities

Answer/Respond to all customer repair requests/calls
Schedule repairs with bay technician/calendar
Gain approval of repairs recommended on technician estimate
Coordinate with parts department to ensure required parts for repairs are on-hand/ordered
Coordinate internal unit repairs with wholegoods team
Gain approval of repairs recommended on technician estimate from wholegoods manager
Answer/Respond to all warranty repair requests
Review supplier field campaigns & mandatory safety repairs & coordinate repairs
Review unit warranty end dates and request/adjust scheduling of repairs as necessary
Maintain warranty parts return/storage/discard for corporate required time frames
Manage part-time wash-bay & lot attendants in alignment with service schedule
Ensure lot & yard are maintained of weeds, ruts, debris
Over-see lawn maintenance & grass cutting
Coordinate internal trucking – pick up & delivery of service & sold units
Coordinate external trucking – pick up & delivery of service & sold units
Open work orders as needed
Maintain Service Priority Report spreadsheet
Total completed work orders to be finalized/billed out by accounting office
Ensure Technician Backlog Hours
Solicit and schedule repair jobs per technician to maintain 5-Star tech level
Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved
Coordinate On-Call Schedule during Planting/Harvest season
Ensure all completed work orders are submitted to be closed by month end
Supply projected sales figures at bi-weekly meetings ensuring goals are met
Monitor technician training & certification levels
Schedule technician training & certification
Lead service team in maintaining a clean workspace
Coordinate Needs with management
Participate in bi-weekly service L10 Meeting
Actively participate in the achievement of reaching Monthly/Annual Sales Goals
Demonstrate & Promote core values of the dealership
Participate in the development of the CSI Family & Team atmosphere