Serrvice Coordinator - Band Instrument Repair Shop

Schmitt Music • Bloomington, MN

106d • $16 - $18 • Onsite

About The Position

The Service Coordinator plays a key role in our repair shop by serving as the first point of contact for customers and ensuring a smooth intake and communication process throughout the repair lifecycle. This position is responsible for evaluating company-owned instruments for playability, creating service tickets, coordinating estimates and approvals, and providing excellent customer service both in person and over the phone.

Requirements

• Ability to assess the condition of company-owned instruments and determine if repair is needed.
• Strong communication and customer service skills.
• Detail-oriented with the ability to accurately enter and track repair data.

Nice To Haves

• Experience working in a music store, repair shop, or similar customer service environment is a plus.
• Familiarity with musical instruments and AIM software, preferred.

Responsibilities

• Serve as the primary point of contact at the service window, greeting customers, retrieving instruments, and ensuring payment is collected at the time of pickup.
• Play test company-owned instruments to determine if repairs are needed or if the instrument can be routed for cleaning.
• Respond to customer phone calls, voicemails, and text messages—answering common questions, securing payment information, and communicating instrument status to private customers and Ed Reps.
• Intake instruments for repair by gathering initial information, involving the appropriate technician for estimates, and creating accurate service tickets.
• Track pending approvals or payments by checking designated shelves and following up with customers who have not responded.
• Organize and move completed school route repairs to the designated pickup area.
• Assist with general shop upkeep, including cleaning, emptying garbage, and tidying the chemical room.
• Support chemical changeovers and shop supply runs as needed.
• Perform additional tasks as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees