Repair Shop Manager

The Guitar Center Company • Hickory, NC

6d

About The Position

The purpose of this job is to oversee all day-to-day operations of the repair
shop (including any repair techs on staff), helping to sell and promote repair
service to our customer and be a support system to our stores, road reps and
customers.

Music & Arts embodies the world of creativity and music by encouraging our
teammates to find their own individual sound. We strive to create lifelong
musicians and make a difference in the world by enabling musicians and
non-musicians alike to experience the almost indescribable happiness that comes
from playing an instrument. We believe in putting our customers first, engaging
with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by
founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered
printed music, music lessons, dance lessons, and art supplies. Ben decided
shortly after opening his business that he wanted to focus on music to better
serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth
and a series of acquisitions and mergers with other music dealers. In 2005,
Music & Arts joined forces with American Music to become the largest band and
orchestra instrument retailer in the United States. Based in Frederick, MD,
Music & Arts is now part of the Guitar Center enterprise and comprises 225+
retail stores, 200+ educational representatives, and 250+ affiliate locations.

Requirements

• Bachelor's Degree is required, preferably in Repairs.
• Valid state driver's license and automotive insurance.
• 8 years of relevant work experience (in addition to degree or years of previous experience)
• 3 years of experience leading teams and running day-to-day operations of a full service repair shop
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Basic understanding and function of all brass, woodwind, percussion and orchestral instruments
• Basic computer knowledge for maintaining logs and commission calculations

Responsibilities

• Supervise and help with all estimation of repairs for customers
• Provide quality control of finished repairs
• Help with education of the most efficient repair methods and techniques to the staff
• Handle all administrative duties: production sheets, repair tickets, answering the phone, dealing with customers, reps, and retail staff, ordering parts, maintain accurate inventory.
• Provide in-school, onsite repair estimates to band directors for bulk and summer repairs
• Travel with the Ed Reps to key accounts to build and maintain a good relationship with band directors and handle any problems or questions they have.
• Provide repair clinics to directors and music education majors to help train them in minor repairs
• Maintenance of major shop tools and facilities to ensure a good working environment for your staff and personnel.
• Ensure repair turn-around time is working in the most efficient manner
• Work in customer owned instruments as well as rental fleet in an efficient & timely manner. Ensuring each instrument is repaired according to established quality guidelines.
• Additional duties as assigned.

Benefits

• For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour!
• Music & Arts offers robust benefits and perks for full time employees including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees