Service Coordinator - Level 2

Daikin • Spokane, WA

5d • Onsite

About The Position

AirReps, a subsidiary of Daikin Comfort Technologies North America, is a commercial Heating, Ventilation, and Air Conditioning (HVAC) company. We are seeking an organized, detail-oriented, and reliable person for a full-time Service Coordinator position in our Bellevue, WA Air Reps office. Air Reps offers distinct advantages in solving challenging problems that often arise in HVAC design and installation projects. We don’t believe in a one-size-fits-all approach to any HVAC challenge. Instead, Air Reps employs some of the most creative minds in the business who can provide innovative answers that stand the test of time. We are currently hiring for a Service Coordinator!

Requirements

• Previous Dispatching experience preferred
• Construction industry experience preferred
• HVAC knowledge preferred, but not required
• Microsoft Office experience, including Microsoft Outlook, Excel, Word, and Teams
• Demonstrated proficiency in multi-tasking and problem solving
• Ability to prioritize tasks in order of urgency
• Detail-Oriented
• Excellent communication and interpersonal skills
• Self-starter and time management skills
• Professionalism
• Ability to drive tasks to a conclusion
• Willingness to learn and ask questions
• Minimum high school diploma or equivalent
• Flexible schedule required

Responsibilities

• Dispatching a team of Field Service Technicians
• Maintaining consistent communication on current status with the Field Service Technicians, Customers, Vendors, and other office staff
• Prioritizing service calls according to urgency and importance
• Proactively identifying opportunities to improve the flow of product and labor
• Coordinating schedules with other Coordinators and Customers, including emergency service requests
• Managing the shared dispatch email inbox
• Answering, responding to, and directing phone calls
• Distributing necessary collected information and documents to Field Service Technicians and storing internal collected information for reference, as needed
• Ensuring accurate documentation and tracking of schedules are maintained in dispatch system and internal cloud storage
• Assisting with generating scopes of work
• Maintaining expenses within approved budgetary constraints by utilizing our internal purchase order system and watching costs in the job
• Performing general office work

Benefits

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities
• Healthcare and dental insurance
• Life and long-term disability insurance
• 401K
• Different types of paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED